MemoHoney Official Website › Refund Policy
Refund PolicyMemoHoney refund policy, written out in full
Claims inside sixty days of purchase, started on the telephone with the order ID. Ask for a return authorisation and the posting address, put your name, email and order ID on a sheet inside the box, send it tracked at your own cost, then wait three to five business days plus five to ten for the card.
The whole policy as the seller states it, with the two places a claim usually stalls marked out.
The MemoHoney policy in one paragraph
A buyer may claim a refund of the purchase price within 60 days of the date of purchase; the seller’s page words the guarantee as applying if, after at least 30 days of use, the buyer is not satisfied. Claims are taken by the order desk on +1 (302) 200-3480 and require the order ID from the confirmation email. Product is returned to 10 East 40th Street, Floor 17, New York, NY 10016, USA after a return authorisation has been issued, at the buyer's own postage cost, with the buyer's full name, email address and order ID enclosed. The seller processes a credited refund within three to five business days, after which the card issuer typically takes a further five to ten days.
Everything below is that paragraph expanded, with the parts that cause delays called out. Nothing below adds a condition the seller did not state.
The five MemoHoney refund steps
Ring the order desk with the order ID in front of you
It is in the confirmation email. The call runs a minute when the number is on the screen and ten when it is not, and nothing starts without it. The address in this website's footer reaches an editor rather than an order screen.
Ask for a return authorisation and the address to post to
Take both down while you are still on the call. A parcel arriving at a returns bay unannounced can be refused, and the office address in the footer is not where returns go.
Enclose a note: your name, the email on the order, the order ID
A box arriving at a returns bay carries a shipping label and no purchase attached to it, so it waits until somebody has time to work out whose it is. A scrap of paper inside the carton is what stops that wait happening to you.
Post it tracked and hold on to the receipt
Return postage belongs to the buyer here, as it does on most policies of this shape. The tracking number is the only proof the parcel left your hands, so keep it until the money is back.
Then wait twice, once for the desk and once for the bank
Three to five business days to process at the seller's end, then five to ten days for the card to show it. The second wait belongs to your bank and nobody at this desk can shorten it.
The two places a MemoHoney claim usually stalls
A parcel with nothing inside identifying it
A carton reaches the bay with a shipping label on the outside and nothing on the inside connecting it to anybody, so it waits for somebody with time to work out whose it is.
Your full name, the email address the order was placed under and the order ID, on any scrap of paper, ends that problem. It is the cheapest thing anybody can do to make a refund quick.
Posting to the office rather than the returns bay
The office at 40 West 57th Street, Floor 20, New York, NY 10019, USA is not the returns address. Returns go to 10 East 40th Street, Floor 17, New York, NY 10016, USA, and only after a return authorisation has been issued.
A parcel that turns up unannounced at the wrong address can be refused, and then the tracking receipt is the only thing standing between you and a lost claim. Ask for both the authorisation and the address on the call.
What a MemoHoney refund does and does not return
| Item | Refunded | Note |
|---|---|---|
| The purchase price of the pack | Yes | To the card that paid for it. |
| Original shipping, where it was charged | Per the seller's terms | Only the two-bottle rung pays postage; the others ship free. |
| Return postage | No | The buyer's cost on this policy, as on most policies of this shape. |
| Partly used bottles | Per the seller's terms | Ask on the call. Do not assume either way, and do not throw anything out before you have asked. |
Where this table and the seller's checkout terms differ, the checkout terms are what bind.
The line worth planning around is return postage. On a six-bottle pack that is a real weight going back across the country, and it is a reason a first-time buyer is better off on the two-bottle rung even though it costs more per bottle.
If a MemoHoney refund does not arrive
Count the two waits before assuming anything has gone wrong. Three to five business days at the seller's end, then five to ten days for the card issuer. Fifteen days from the date the desk confirmed the refund is the point at which a second call is reasonable.
Ring +1 (302) 200-3480 with three things in front of you: the order ID, the return tracking number, and the date the desk said the refund had been processed. Those three answer almost every question a second call raises.
If the desk cannot resolve it, your card issuer has its own dispute process and the tracking receipt is the evidence it will ask for. That is the reason this page says to keep the receipt in three separate places.
Corrections to this page itself go to contact@Memoehoney.com, which reaches an editor rather than an order screen and cannot start or chase a refund.
What to keep, and for how long, on a MemoHoney order
| Keep | Where | Until |
|---|---|---|
| The order email with the order ID | Somewhere searchable | The window has closed and any refund has landed. |
| The return tracking receipt | Photograph it as well as keeping the paper | The money is back on the card. |
| The date you paid, written on the bottle | The label itself | You have decided, one way or the other. |
| The bottle base with the lot on it | In the pack it arrived in | The last capsule is gone. |
Four small habits, each of which removes one of the four things that commonly go wrong with a claim.
None of this is unusual diligence. It is the same paperwork anybody keeps for a return on any purchase, and the only reason it is worth a table is that a supplement is easy to treat as disposable right up to the moment you want your money back.
The one that saves the most time is the first. Every conversation with the order desk starts with the order ID, and an email to contact@Memoehoney.com cannot look it up for you, because that address reaches an editor rather than an order screen.
Who publishes this MemoHoney refund page
- Questions and Answers on Dietary Supplements. U.S. Food and Drug Administration. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
Order MemoHoney knowing how the refund works
One telephone call, a return authorisation, a sheet of paper in the box and a tracked parcel. Then two waits, and the money is back on the card that paid.
Two bottles $158 · six bottles $294 · 60 days from purchase to change your mind
Order MemoHoney From This DeskLot MEM-26/ME-4830 · 30 capsules a bottle · dispatched inside the United States
